Full-Time Senior Visitor Advisor
Wellington Zoo is the Zoo with the biggest heart. We are a team of powerfully passionate individuals who are champions for the welfare of all animals – within and beyond the boundaries of the Zoo. We are supported by a community that actively takes part in our commitment to caring for and saving species locally, nationally and globally. We are guided by the ethos Me Tiaki, Kia Ora! We must look after our environment, so all things will flourish. We lead the way in modelling sustainable behaviours, and it is up to us collectively to make a difference for animals and the wild places they call home.
We have a vacancy for a permanent full time Senior Visitor Advisor in our Sales and Service Team. The role will require the ability to work a flexible 7-day roster, including public holidays (Wellington Zoo is open 364 days a year). If you are someone who loves to engage with visitors, has infectious energy, supervisor experience, drive and enthusiasm then read on! As a charitable trust, Wellington Zoo needs to build its revenue and this role is pivotal to help us grow and achieve our goals. This role requires a Zoo wide organisational focus, the ability to support and motivate other staff and the capability to inspire our visitors who come to the Zoo to want to come back and do more.
The ideal candidate will have:
• specialist expertise and knowledge in sales, bookings, venues and retail operations;
• experience with proactive selling and ability to role model this to the team;
• evidence of previous supervisory experience; • a friendly, approachable demeanour and demonstrated evidence of the ability to go the extra mile for customers;
• a love for the Zoo and conservation;
• the ability to work a flexible 7-day roster, including public holidays as needed.
Candidates must have the legal right to work in New Zealand.
To be successful in this role you must be a proactive problem solver with great organisation skills and the ability to identify sales opportunities.
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