Full-Time Operations Manager
To manage, maintain, and facilitate continuous improvement to all operational aspects of the business. We’re looking for someone with previous Operations Management of COO experience to join the leadership team of our Wellington-based team. You will be working directly with the CEO to manage a growing team and will be responsible for the day-to-day operations of the company. You’ll be responsible for keeping the business on track, meeting budgets and implementing systems as we scale; caring for and developing our quickly-growing team; and responsively managing risk and issues across the organisation and for our partners.
About the Brand:
Little Yellow Bird creates fair trade, organic and natural fibre clothing that are fully recyclable and closed loop. We make clothes that are fair for people and the planet. We do this by ensuring the best practices are followed during the manufacturing process and continue to care for our products well after they’ve been worn and loved with options for repair, return and recycling. We strive to be zero waste and we provide free returns on all of our products with the ability to turn them back into new fibres at the end of their usable life. Little Yellow Bird has doubled revenue over the last 12 months and we now require senior leadership expertise to ensure sufficient systems and policies are implemented as we scale.
Work in an award winning organisation that is genuinely about making positive change
Be part of an organisation that values and practices diversity, we are a b-corp & certified living wage employer
Flexible working hours with a family-friendly workplace culture
What we’re looking for:
We’re looking for someone extraordinary – who is ready to step in and join the leadership team of one of New Zealand’s best-known social enterprises. The right candidate will be based in Wellington (this is non negotiable) confident, passionate and values-aligned – they’ll fit in with our team and believe in our mission.
You will bring your own unique skillset and character to the role – but above all else, you will bring your ethics and values. We are a workplace that values authentic relationships and diversity of all kinds – so you will be the kind of leader who puts transparency and accountability first. You’ll be skilled at encouraging and supporting staff autonomy – and be confident providing coaching, mentoring and direct hands-on support.
Little Yellow Bird is a stimulating and fast-paced work environment, so you will need to excel in the excitement and pressures of a high-growth, early-stage business. This means you will be confident at coming up with appropriate strategies for our stage of growth but be equally willing to execute on these. You will be flexible, decisive and able to respond well to change, and you will have outstanding problem solving, decision making and communication skills. You’ll also need to be ready to occasionally roll up your sleeves when needed and get involved in the day-to-day, this could include anything from sending a parcel to the inspection of an incoming shipment.
Drive initiatives in the operations function to create improvements in sustainability, efficiency, safety, cost and workforce capability.
Coordinate, manage and monitor the day to day operations relating to team, supply chain, and quality assurance of products.
Lead staff, including performance monitoring and feedback.
Improve processes and policies in support of our goals and vision.
Drive efficiencies and support the team to utilise our stock management system more effectively (i.e reporting and oversight for stock control procedures including stock rotation, accurate inventory management etc)
Provide oversight with the coordination, managing and monitoring of suppliers involved in production.
Champion and provide leadership to ensure staff are always complying with health and safety responsibilities as per Company H&S Policy.
Responsible for leading and improving our CRM system and ensuring it works effectively with our other tech systems
Develop and maintain relationships with key personnel including clients and suppliers to ensure effective communication and working relations.
Assisting CEO and Board of Directors as required, to ensure the company performs in the most cost and time-efficient and effective manner at an operational level.
Contributing openly and freely in discussions to ensure that we remain a knowledgeable, innovative and diverse team, committed to growing as individuals and a business.
Skills & Experience
COO experience ideally with fashion, FMCG or lifestyle products.
Experience working with inventory management systems (ideally Cin7 or similar)
Experience working with and setting up CRMs
E-commerce experience, in particular with Shopify
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