11 May 2022

Full-Time Data Collection Specialist/ Matanga Kohi Raraunga – South Auckland

Stats NZ  Manukau City, Auckland $ 47,461.00

Job Description

Do you enjoy talking and interacting with people from all ‘walks of life’?  Want a meaningful role?

Enjoy getting out and about along with the flexibility and variety of having work from home options?

  • Control your hours to suit your life with a guaranteed minimum of 37.5 hours per fortnight
  • Flexible working hours including some weekends and evenings

Mō mātou | About Us  As New Zealand’s national statistics office, Tatauranga Aotearoa Stats NZ is uniquely positioned to support the decisions that the Government, Māori and Iwi organisations, businesses, NGO’s and New Zealanders make every day. Our structure, culture and systems are designed with collaboration and customers in mind – mobilised and working together to realise our ambition: About Aotearoa, for Aotearoa – data that improves lives today and for generations to come.

Mō te tūnga | The Role

In your role as a Data Collections Specialist, you will report to a Team Leader – Data Collection and work in close partnership with other Data Collection teams, to build relationships with the business and social communities of Aotearoa, enabling collection of data from all types of respondents via their channel of choice. The role is about providing a great user experience for respondents – one that builds trust, is seamless, convenient, safe and recognises their contribution to Aotearoa. Requirements in your role may change with the needs of the organisation.   The role has two key components. Firstly, it requires calling or e-mailing selected businesses and/or households to conduct interviews via a channel of their choice and provide precontact support. The second component involves visiting selected households to conduct face-to-face interviews. We will set you up to work from home, and provide you with the equipment, training, and on-going support you need to succeed and remain safe while carrying out your work.

Starting Salary: $ 47,461.00

Mōu | About you

•    2 plus years’ experience working in customer service or a similar field  

•    Attention to detail and high-quality output

•    Sense of civic duty and passion for serving the community  

•    Understands the Treaty of Waitangi’s relevance to own role as a public servant and seeks opportunities to better meet the information needs of Māori

•    Actively applies knowledge of te reo Māori and tikanga and build knowledge of te ao Māori while supporting initiatives to increase responsiveness to Māori, iwi and hapu

•    A data kaitiaki (guardian) who acknowledges an individual’s right to own and protect data, yet can articulate and sell how a respondent’s data contributes to their community and Aotearoa

•    Strong customer focus, communication and interpersonal skills

•    Ability to negotiate challenging situations in order to achieve our outcomes  

•    Work at times that suit survey participants, which will include evenings and weekends  

•    Develop knowledge of local areas and connection to different social, cultural, or business groups  

•    Ability to build and maintain strong relationships quickly

•    Adaptable and open to new, innovative approaches to gathering data  

•    Digital and technical literacy

•    Good time-management skills

•    Collaborates effectively with other teams and subject matter experts  

•    Has a continuous improvement mindset and speaks up about new ideas; challenges the status quo

•    Promotes and practices health safety and wellbeing

•    Positive, self-motivated, and keen to develop new skills  

•    Have access to fast and reliable internet service at home, which will be used for work-related activity

•    Have a current and full driver’s licence and a reliable road worthy vehicle with comprehensive insurance You’ll be joining an inclusive environment where people, regardless of gender, race, disability, religion, or background are supported to be able to do their best work.

This includes:

•    Balance of life and work commitments with flexible work

•    Health and wellbeing support, services and tools

•    An environment that’s safe and where you can be yourself 

Me pēhea te tuku tono | How to apply:

We will be screening applications as we receive them, in order to move swiftly to interview shortly after the advert closes on Monday, 23 May 2022 at 11:55pm but note that this may be removed earlier.

Apply via our career site today. You may be asked to complete a pre-interview screen as part of our recruitment process.

Any questions that haven’t been answered in this advert or the position description, or if you have difficulty with your application, please email [email protected].

Check out our careers siteto find out more about Tatauranga Aotearoa Stats NZ.

Note to Recruitment Agencies: unsolicited CVs will not be accepted. See our careers site for our process.

You must have the right to live and work in Aotearoa New Zealand to apply for this job.

A vaccine pass is required for this role – there are no exceptions due to the nature of the work undertaken.

Job Category: Customer Service. Job Type: Full-Time.
Closes May 23, 2022

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