Full-Time Assistant National Operations Manager Supportive Housing
• Newly created position; based in Royal Oak, Auckland
• Support leadership of The Salvation Army’s significant supportive housing service
• Part of a proactive, innovative and collaborative national team
The Salvation Army provides supportive accommodation for people in need of shelter. People walk through their doors who have been living in cars, on the street, in overcrowded situations or have been released from prison or escaping domestic violence. They currently have centres in Auckland, Hamilton, Hastings, New Plymouth, Palmerston North and Christchurch and demand continues to grow.
In the last year, The Salvation Army housed 2,042 families and individuals and transitioned 835 through to suitable accommodation. People remain in their transitional houses with an average stay of approximately 14 weeks.
The Assistant National Operations Manager Supportive Housing is a new role, created in response to the ongoing growth of the service, which will support the National Operations Manager in the overall management of operations.
Key accountabilities include operational support to management and staff nationwide, contract monitoring and reporting, stakeholder engagement, strategy planning and implementation, service and workforce development, quality management, and cultural safety.
The Assistant National Operations Manager doesn’t have line management responsibilities but will play a pivotal role in supporting local Managers/Directors/staff with operational issues at a centre level.
A key focus will be ensuring that all the supportive housing services are operating in a consistent and safe manner, and that they are responsive to the changing and future needs of clients.
• A background in the social services / mental health / addictions sector
• Strong leadership capabilities with a collaborative approach
• Business management experience with demonstrated abilities in budget planning and monitoring and HR best practice
• Ability to think strategically and plan operationally
• Gets energised by development and growth opportunities, both at an individual and organisational level
• Very highly developed written and oral communication skills
• Strong relationship building and networking capabilities at all levels
• Strong cultural competency, with the ability to work from a bicultural perspective
• A commitment to the mission and values of The Salvation Army
• A relevant tertiary qualification
• A social work background would be advantageous, as would previous experience in the transitional housing / supportive accommodation sector
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