Full-Time Retention and Development Officer
About the role
As part of a collaborative team you will play a key role in delivering retention and development campaigns across a variety of channels including digital, phone and mail, in order to maximise supporter value for Family. Your role will have a global remit as we have supporter bases in the UK and in New Zealand.
You’ll manage campaigns on time, within budget and to agreed KPIs.
You’ll have experience of project managing retention and development campaigns across a variety of media with the ability to logically manipulate and analyse results in order to contribute to the overall strategic direction of the programme. You’ll have excellent communication skills and be able to develop strong working relationships with key internal and external stakeholders and ensure the smooth management of external agency relationships.
You will be joining Family at an exciting time as we grow and maintain income in the UK and in New Zealand.
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