Voluntary Emotional Support – Phone Volunteer
Are you passionate about improving the mental health and well-being of New Zealanders? Do you want to support people when they need it the most?
We are on the hunt for a special kind of person. To best support our callers, we need a team of diverse volunteers who are:
– Good listeners
Not all of our callers are suicidal, but they all have a story. At times, these can be confronting or of serious nature. For this, we need volunteers who are resilient and not afraid to have difficult conversations.
Skills and experience
A good level of spoken English is a must. Besides this, we don’t require our volunteers to have any certain skills or experience. What we care about is motivation, dedication, and attitude.
New Zealand Samaritans has been providing confidential emotional support to over 20,000 callers per year, for 54 years! We take calls 24/7 from a diverse group of people who are dealing with mental health issues, mental ill-health or mental distress, or people who just need to be listened to. It takes an incredible group of volunteers to provide the support we do!
About the Role
As a phone volunteer you will be listening with empathy to ensure that our callers are heard. You will be providing a safe and caring space for callers to openly discuss whatever is on their mind, no matter how big or small. You will be using your training to ensure that suicidal ideation and risk are gauged and conversations are managed appropriately.
In order to qualify to be a phone volunteer you must be able to commit to:
– One 2hr shift per week (or 4hrs fortnightly)
– One overnight shift every 4-6 weeks
Training and Development
– 5 weeks initial training (3hrs per week)
– 5 weeks of mentoring
– 6 hours minimum of skills development per year
Given the training and development which we put into each of our volunteers, we ask that you commit to 2 years with Samaritans.
Let’s talk about culture!
Much like our phone manner, at Samaritans we create a warm and welcoming environment which cultivates growth and ensures that volunteers feel valued. We develop our volunteers through on-going skills training and internal ‘Volunteer Career Progression.’ We understand that callers are not always in the right place to thank our volunteers, so we do our best to show enough appreciation for everyone.
Our next intake starts 12th October. If you think you’ve got what we’re looking for, express your interest here.
If you would like more information or to help out in other ways, please feel free to call 04 472 3673
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