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30 Jun 2022

Full-Time Pacific Relationship Manager

Community Housing Aotearoa  Anywhere 80,000 NZD

Job Description

Salary:             80k  

Location:        Nationwide (flexible)                                      

About CHA 

Community Housing Aotearoa-Ngā Wharerau o Aotearoa (CHA) is a peak body – or umbrella organisation – for New Zealand’s community housing providers. As a member-driven organisation we are governed by an elected Council and represent over 75 registered community housing providers and partner members, including charities, iwi and Māori organisations and Councils. Our members support diverse communities with a range of housing needs and options – from transitional housing to progressive home ownership. Our partner members include developers, consultants and local councils. 

Our mission is to strengthen and grow the community housing sector and bring its voice to the decision-making table. 

CHA’s vision is to make sure every New Zealander is well-housed in a warm, safe, dry and affordable home. This is a human right. 

We aim to:  

  • build capacity and foster collaboration 
  • promote best practice in housing policy 
  • champion quality and excellence. 

CHA works collaboratively with Te Matapihi he Tirohanga mō te Iwi Trust (Te Matapihi) – the national Māori housing advocate, central and local government, ministries, crown agencies, private businesses, and individuals who make up the sector.  We strive to honour Te Tiriti o Waitangi consistently and actively and we’re a continuous work in progress. 


As a peak body for the community housing sector, we want to play our part in seeing affordable, healthy, culturally uplifting housing options for Aotearoa’s Pacific communities expand at scale. 

CHA advocates for and strongly endorses the development of a housing response that is “reflective and embracing of the various cultural dynamics that Pacific people have” (the Housing Crisis facing Pacifica People in Aotearoa – Ronji Tanielu – Salvation Army Social Policy & Parliamentary Unit Oct 2019). 

With work underway by the Ministry of Pacific Peoples to support the growth and development of more registered Pacific Community Housing Providers as part of the Pacific Housing Initiative and other policy initiatives in development, we want to grow our organisation to do the best it can  by our Pacific communities.  

Purpose of the role  

The Pacific Relationship Manager role has been established to provide support and advice to Pacific organisations and communities that provide housing or aspire to.

A key responsibility is to support the development and growth of emerging and existing Pacific community housing providers with practical advice. This work will also ontribute to CHA’s advocacy for the right policy settings and levels of support required to meet the housing needs of Pacific communities.  The role will interact with a range of people from organisations across the housing and homelessness sector, as well as influencers from central and local government and the private sector. 

The Pacific Relationship Manager will work closely with another new role, the Pacific Policy Advisor and report to the Manager Engagement and Support, with strong connections to the Deputy CEO. CHA will provide relevant supervision, support and an opportunity for individual growth and development. There is opportunity to upskill and build strong professional networks, while making a difference. There is also potential for the role to develop as the organisation develops.  

Key deliverables and responsibilities  

The Pacific Relationship Manager will:

  • Develop key relationships, plans and activities with Pacific organisations, key stakeholders and networks; 
  • Support organisations to develop necessary policies and procedures to meet and maintain compliance with the performance standards and annual reporting requirements of Community Housing Regulatory Authority (CHRA); 
  • Develop toolkits, guidelines and resources to facilitate access to information and consistent quality practice for delivering housing and related services; 
  • Identify and understand effective practice, principles and approaches to assisting people and whānau to access permanent housing and live well in communities; 
  • Build the capacity of the sector through information exchange, sharing good practice and developing learning opportunities; 


The Pacific Relationship Manager role is suited to someone who like to deliver practical outcomes and who has strong connectedness to Pacific communities.

The ideal candidate will have a commitment to the CHA vision of, “All New Zealanders well-housed” and will have some or all of the following:  

  • Experience working with not-for-profit housing or social service providers.
  • Experience in successfully working and engaging with Pacific organisations, stakeholders, and communities; 
  • Understanding and knowledge of the Treaty of Waitangi and its implications for housing;
  • Experience collaborating with multiple partners and stakeholders successfully;

 Essential skills  

  • The ability to work to deadlines and self-manage the prioritisation of work;
  • The ability to build effective, sustainable and productive relationships;
  • Excellent written and verbal communication and presentation skills for a 
  • range of audiences;
  • Excellent organisational skills – ability to plan and prioritise work to meet 
  • agreed deadlines;
  • Computer literate including good working knowledge of Microsoft Office (Word, Excel, PowerPoint) and cloud-based computing.


  • Proficiency in a Pacific language;
  • Degree or Diploma level qualification in relevant field or equivalent on the job experience.

Personal Attributes 

  • Highly motivated and enthusiastic approach to work;
  • Ability to be flexible and respond to unexpected priorities; 
  • Commitment to work with diverse communities;
  • Open to learning and development; 
  • Values collaboration and shared leadership.


The role can be based anywhere in Aotearoa New Zealand with robust internet service and direct air links to Christchurch, Wellington and/or Auckland. It is intended that this role and the Pacific Relationship Manager role will be in the same location so that co-working is possible, but we are are flexible as to how that works.

CHA’s head office is in Wellington, and we maintain an office space at Auckland City MIssion also. As this is a national role, travel is occasionally required between regions and cities to meet with housing providers and other stakeholders.  

Working Hours  

The Pacific Relationship Manager role is a full-time role. CHA fully supports workplace flexibility, and we will do whatever we can to meet our employees’ needs. 

Please apply by using the “Apply” form on this page. 

Job Category: Housing and Homelessness services. Job Type: Full-Time.

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