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28 Jul 2022

Full-Time Emergency Medical Call Taker – Trainee

Wellington Free Ambulance  Wellington City, Wellington $25.01 base hourly rate increasing after full training

Job Description

  • Permanent shift work with career progression opportunities
  • $25.01 base hourly rate increasing after full training is provided
  • Thorndon location with carparking on site when on shift work

Be responsible for receiving 111 emergency calls from across the country, managing the callers, and gaining and inputting critical information into the system to allow effective dispatching to occur to our Wellington Free Ambulance paramedic service.

We are currently looking for multiple Emergency Medical Call Takers.  In this role you will be responsible for receiving 111 emergency calls, managing the caller, and gaining and inputting critical information into the system to allow effective dispatching to occur.

The role is shift work, predominantly working two 12 hour days, followed by two 12 hour nights. This pattern takes a large amount of resilience and energy and the ability to follow this is critical to the role.

This role is key to Wellington Free and will work closely with the community as an essential part of the service Wellington Free provides.

You will ensure all calls are answered in compliance with strict time and accuracy standards while being courteous and meeting customer service standards. Customer service is an integral part of this role.

Who we are looking for

You will be someone who gains insight into customer needs, follows through on commitments and relates comfortably with people of different levels, functions, cultures and locations. Managing and handling crises effectively comes naturally to you.

To be successful in this role you will need:

  • Working knowledge of MS Office
  • High computer literacy skills
  • Attention to detail
  • 40 words per min typing speed

Make no mistake, this is a demanding role in a fast paced environment, you will need to ensure you are someone who can remain calm under pressure and is able to multi-task effectively.

It is essential that you are available on Friday 12th August 2022 for a full day Assessment Centre. If you cannot make this commitment, unfortunately we cannot accept your application at this time.

What we can offer

  • Hourly rate $25.01 (rising to $27.99 after training and successful sign off and to $30.51 after 12-18 months)
  • Staff benefits including Employee Assistance Programme, annual flu vaccinations and great discounts at several supportive businesses across our region
  • Full on-the-job training provided and career progression opportunities
  • Fulfilment from your work as you help to save lives, and a sense of pride knowing that you are working for a not-for-profit that is an iconic part of the Greater Wellington and Wairarapa region

 About us

We are proud to be the only paramedic service in Wellington and Wairarapa region, and the only ones in the country who are free. It’s nice to be an iconic part of this region

We are proud of the place we hold in our community, and the high-quality, leading-edge patient care that our people deliver every day.  As well as emergency paramedic care, we provide patient transfer services; have paramedics who are part of the Life Flight crew and rescue squad, and operate the 111 clinical communications centre for our region.    We respond on average to around 57,000 emergency incidents per year. 

We consider ourselves to be the best little ambulance service in the world, with an awesome team around 430 staff and over 90 volunteers.  Being this size means when you join you do become part of our family and you really do make a huge impact for our community!  

If you would like to learn more about our great place to work, please visit Wellington Free Ambulance’s website www.wfa.org.nz . You can also see more about our fantastic organisation by viewing our page on Facebook.

Wellington Free Ambulance is committed to being an equal opportunity employer with a focus on ensuring equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.

Job Expired August 9, 2022

Job Category: Healthcare (other). Job Type: Full-Time.

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