30 May 2019

Voluntary Bureau Interviewer

Citizens Advice Bureau Pakuranga –  Manukau City, Auckland

Job Description

Bureau Interviewer – Pakuranga/Howick/Botany

Organisation: CAB Pakuranga-Eastern Manukau Inc.
Type: Ongoing
Category: Information & Advice service
Hours: Flexible rostered weekly 3.5hrs weekdays
Location: Pakuranga Library Building

Description
We are currently looking for volunteers for our Bureau Interviewer role. In this role you will be assisting clients with their enquiries,/issues providing services, information, and researching using our database and resources. Our work involves providing a quality face to face service to our local community and people new to New Zealand.

Requirements
You will need to be a good communicator and problem solver. Be non-judgmental and eager to learn and help others. Must be comfortable in a multi-cultural team, have a commitment to community service, and a curiosity for information and ongoing learning. Be confident using a computer. The preferred applicant will live in the Pakuranga/Howick/Botany area.

Time Commitment
Volunteers are rostered for 3.5hr shift once a week, a Saturday shift once every 3-4 months and training days once a month generally for 1-2 hours.
Must be available for the Basic Training Course which is 4 days 9.30-4.30pm
This is an ongoing role and a long term commitment is expected.

Extended Description
When basic training is completed there will be a 12 week probation period before being accredited as a Bureau member. Then monthly for 1-2hrs for learning sessions. No cost to volunteers as training costs are covered by the Bureau but it is a commitment for 1 year minimum.

Background check: Ministry of Justice Criminal Request

Background check reason: Working with elderly/children

How to Apply

Contact via Phone or email
Contact Louise Boswell / [email protected] / 09 5769170

Job Categories: Community Services and Development (other). Job Types: Voluntary. Salaries: Voluntary.

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